J202604071 Remote Customer Support Advocate

Job description

Company Description At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description: Lockers - Level 1 Remote Technical Support serves as the first line of support to customers or users experiencing issues with electronic locker systems. The role involves diagnosing and resolving basic hardware and software issues, guiding users through troubleshooting steps, and escalating more complex problems to higher support levels. This position requires technical aptitude, excellent communication skills, and a focus on customer satisfaction. Your role in our future: - Diagnose and resolve basic hardware, software, network,...