Key Holder

Job description

What you’ll be doing: The Keyholder will be responsible for opening and closing the car wash facility, overseeing daily operations, and ensuring that all procedures are followed. The Keyholder will also support the management team in maintaining a clean and safe environment, managing staff, and handling customer interactions. · Open or close the car wash facility according to established procedures, ensuring security and readiness for operation. · Conduct daily facility inspections to ensure cleanliness, safety, and proper functioning of equipment. · Learn to provide hands-on mechanical support and basic troubleshooting for car wash equipment to ensure quick resolution of issues. · Deliver exceptional customer service, addressing any inquiries, complaints, or issues in a professional and courteous manner. · Ensure that all customers receive a high-quality experience, including managing customer flow and addressing any service-related concerns. · Provide feedback and recommendations to the management team on operational improvements and staff performance. · Assist in implementation of new procedures or services to enhance customer satisfaction and operational efficiency. · Communica...