Operations Help Desk Specialist

Job description

Background ERT is actively seeking candidates to support Search and Rescue monitoring activities for the United States Mission Control Center (USMCC) Search and Rescue Satellite-Aided Tracking (SARSAT) system. This position is a dual duties position of a RGDB Help Desk Specialist/Duty Controller. RGDB is NOAA's Beacon Registration Database. The RGDB Help Desk Specialist is a critical part of the SARSAT team. Duties are related to the registration of emergency beacons that are a part of this life-saving system. The Duty Controller is also a critical part of the SARSAT team, helping to ensure the performance of lifesaving SARSAT satellite instruments, Local User Terminals (LUTs or ground stations), the USMCC, and all supporting communications. The USMCC is monitored 24/7/365 to ensure there is no delay in Search and Rescue (SAR) response times. Duty Controllers work 12-hour shifts (7:00 a.m. - 7:00 p.m. or 7:00 p.m. - 7:00 a.m.). This is an on-site position in Suitland, MD at the NOAA Satellite Operations Facility (NSOF). Hours and required support will be monitored between the USMCC Ops and RGDB managers. Overtime will be expected when covering the USMCC Duty Controller position. Fo...