Vehicle Protection Agent

Job description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Vehicle Protection Agent to support customers with questions about their vehicle protection coverage while helping identify renewal opportunities. In this role, you will serve as a front-line customer advocate, building trust, delivering excellent service, and connecting customers with renewal and coverage solutions that meet their needs. What You'll Do: - Provide exceptional customer service during inbound and outbound customer interactions - Answer questions related to vehicle protection coverage and renewal options -...