Team Member

Job description

Team Member The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. Hospitality & Guest Service: - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You - Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids - Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs - Prom...