Help Desk Support Full Time-8135

Job description

Staff Position Description Position Title: Help Desk Support Position Code: TechSD-8135 Department: Information Systems Oracle Title: Help Desk Support Reports to: IT Management (Director/Manager) Safety Sensitive: ☒ Yes ☐ No Exempt Status: ☐ Yes ☒ No Position Purpose: The Help Desk Support serves as the primary point of contact for technical support, user provisioning, and access management, ensuring timely, secure, and professional support for physicians, employees, and affiliates in a healthcare environment. All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. Qualifications: Education: High School Diploma Experience: Minimum two (2) years in a technical support, service desk, or help desk role. - Technical Support & Troubleshooting: Provide Level 1 support for hardware (desktops, laptops, printers) and software, resolving issues or escalating complex cases as needed. - Ticketing & Incident Management: Monitor and manage service requests via phone and electronic ticketing systems, ensuring clear documentation of all resolutions. - End-to-End Use...