Customer Service Rep (01448) 716 E. Broadway

Job description

Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description: Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers. - Answer incoming customer calls, emails, and chat messages promptly and professionally - Resolve customer inquiries, complaints, and issues with patience and a positive attitude - Process orders, refunds, and exchanges accurately and efficiently - Maintain up-to-date knowledge of products, services, and company policies - Collaborate with other departments to ensure customer satisfaction - Document customer interactions and update account information in our customer service software - Identify and escalate complex issues to appropriate team members or supervisors - Provide personalized solutions to meet individual customer needs - Contribute to a supportive team environment and assist co...