Lead Customer Service Representative

Job description

Store 2743390: 3351 Center Rd, Brunswick, Ohio 44212 Shift Availability: Days & Evenings Time Type: Full time ESSENTIAL DUTIES: The position includes, but is not limited to, the following essential job duties, responsibilities and requirements: Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties: Merchandising: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries. Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits. Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions. Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager. Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitatio...