Regional After Sales Specialist

Job description

About the role: The Regional After Sales Specialist play an important role to set up the After Sales activities in Türkiye. You will be responsible for building and maintaining a strong and customer focused After Sales service, and support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will play an important role in implementing and maintaining service products and After Sales propositions, and secure that the service procedure is carried out correctly and performs all administrative tasks needed. Responsibilities: - Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement. - Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment. - Secure the quality of our service network by timely training, tooling and other supportive materials. - Regional customer satisfaction follow up (NPS), assist partners to close customer complaint...