Business Systems Lead

Job description

The Business Systems Lead is responsible for the ownership, governance, optimization, and strategic effectiveness of key business operating systems across Retail and Dining, with a primary focus on Workforce Management (Blue Yonder) and enterprise labor planning. This role serves as the subject matter expert and strategic owner of workforce management capabilities, ensuring labor planning, scheduling, forecasting, and execution are optimized to drive operational efficiency, cost control, and service excellence. In addition, the role oversees Point of Sale, SAP, and other operational platforms that support field execution and customer experience. This individual drives system strategy, labor optimization, and cross-functional alignment to ensure workforce and operational systems evolve to meet business demands. Through deep data analysis, workforce insights, and strong partnerships, this role ensures labor models, system configurations, and processes support both financial performance and customer-focused outcomes across B2B and B2C environments. DUTIES AND RESPONSIBILITIES: - Own the strategy, governance, and performance of Workforce Management (Blue Yonder), with accountability fo...