Customer Relations Specialist

Job description

Benefits: Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day. - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Paid time off - Training & development - Vision insurance - Wellness resources Duties Include: - Assisting clients, technicians, vendors, and others with general information when they call or stop into the office - Scheduling and organizing appointments for customers - Dispatching technicians to job sites - Utilizing computer system for a multitude of tasks - ServiceTitan is primary software - Answering and transferring callers to the appropriate department and staff member - Taking and distributing messages as needed - Updating and keeping customer and company information current - Performing general clerical and administrative functions Job Qualificat...