Member Navigator (Care Manager)

Job description

Member Navigator (Care Manager) Department: Admin: Employment Type: Full Time: Location: Grand Rapids, MI: Reporting To: Paige Hendrickson: Compensation: $65,000 - $70,000 / year Description: Schedule : Monday - Friday, 8am-5pm | Rotating on-call schedule during weekend hours. Department: Avenues by Brio Living Services | Grand Rapids, MI What You'll Do: As a Member Navigator , you are at the heart of the Avenues experience, serving as a trusted advisor, advocate, and lifelong partner to our members. You don’t just support individuals; you build meaningful, enduring relationships that empower people to age with confidence, dignity, and independence. Avenues is a membership-based program designed for individuals who wish to age confidently and safely in their own homes. As a Member Navigator , you’ll be part of a forward-thinking team dedicated to elevating the standard of aging well and you’ll play a pivotal role in making that vision a reality. Key Responsibilities: Member Support: - Provide personalized, one-on-one guidance to members, assisting them in understanding and accessing available healthcare and wellness services, benefits, and resources. - Build strong rapport and ther...