Incident/Crisis Management-Lead Analyst (Americas)

Job description

The Role Incident & Crisis Management Support: - Support the coordination and facilitation of response activities during operational disruption events - Assist with incident communications, stakeholder updates, and response tracking - Maintain and update incident management playbooks, procedures, and documentation - Participate in post-incident reviews and lessons-learned activities - Operational Resilience & Continuity Activities - Conduct and support Business Impact Analyses (BIA) and continuity assessments - Assist with maintaining and improving Business Continuity / BC-DR plans - Support resilience testing initiatives, including tabletop exercises and simulations - Contribute to ongoing framework enhancements and process improvements Stakeholder Coordination: - Partner with business, technology, risk, and compliance teams - Support cross-functional collaboration during exercises and incidents - Help ensure roles, responsibilities, and procedures remain clearly defined - Operational Readiness & Continuous Improvement - Support emergency notification tooling and data accuracy - Assist with reporting, metrics, and resilience program insights - Contribute to initiatives aimed at st...