Customer Care Intern

Job description

You will be working for a global leader whose products fall in to the energy and telecom industry. We are a worldwide leader in our field for quality, high tech and our extensive product range. At Prysmian, we’re committed to caring about you. We strive to create an environment of trust and empowerment where your contribution is valued, where your well-being counts. Your responsibilities will include: - Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders. - Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc. - Maintain service continuity to your customers in your absence, by providing training as needed to your back up ensuring documented procedures and instructions are maintained. - Maintain fast efficient communication with customers on services offered and services standards to be achieved. - Proactively communicate with the commercial manager and external staff regard...