Service Dispatcher ( Houston )

Job description

Job Title: Service Dispatcher Overview: Are you a logistics whiz with a knack for managing time and keeping things running smoothly? PurAgain Water is looking for a Service Dispatcher to join our team. This role is critical in ensuring our service technicians are efficiently dispatched and that our customers receive top-notch service. What You’ll Do: Manage service calls and dispatch technicians to resolve customer issues promptly. Utilize your strong: understanding of local geography and traffic flow to optimize service routes. Ensure an 80% sit: rate for service technicians by effectively scheduling and managing their daily tasks. Provide excellent: customer service, keeping customers informed and satisfied. Use your logistics: knowledge, whether from military, warehouse, or delivery experience, to keep operations running smoothly. Maintain and update: the CRM system to ensure accurate records of all service calls and technician assignments. Handle time: management with precision, ensuring that all service calls are addressed in a timely manner. Work closely with: the service team, ensuring that everything runs like clockwork. Requirements: What We’re Looking For: Logistics Exper...