Front Desk Clerk PM Part time

Job description

RESPONSIBILITIES: - Provide the highest quality of service to the customer at all times. - Promptly and effectively handle guest complaints and requests. - Check guests in and out efficiently and in a friendly professional manner. - Secure a method of payment for all guests at check in. Always follow procedures as required by Concord Hospitality. - Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures. - Understand the Marriott Bonvoy program and promotions. - Accurately direct incoming calls to the appropriate department. - Answer switchboard in accordance with proper telephone etiquette standards. - Block rooms and handle special requests. - Monitor room availability. - Handle safety deposit boxes for guests. - Maintain knowledge of emergency and security procedures. - Offer and properly handle wake-up call requests. - Ensure front desk, public space, back office and lobby area are kept clean. - Open and close shifts; make cash drops. - Ensure all credit cards, cash, and change funds are balanced throughout each shift. - Complete shift reports and log information and review with incoming staff including management. - Coo...