Customer Success Manager - Enterprise

Job description

Location : Remote - United States Team : Customer Success: About Panoptyc: At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security. About the Role: We are hiring an Enterprise Customer Success Manager to own a portfolio of 5–10 strategic accounts. This is not a reactive, ticket-based support role. It is a proactive, metrics-driven CSM position focused on: Net Revenue Retention Customer health and long-term value realization Executive relationship management: Expansion through measurable ROI delivery: You will act as a strategic advisor to enterprise customers — ensuring adoption, proving impact, and identifying growth opportunities based on data and business outcomes. We’re looking for someone analytical, commercially aware, highly structured, and comfortable engaging senior stakeholders. You must be commercially sharp, metrics-driven, and able to...