Koordinator m/w/d für die Auftragsabwicklung

Job description

Customer relationship management: - Accountable for customer satisfaction through quality of service and precise communication - Accountable for equipment safety and performance - Accountable for selling service repairs - Accountable for the sales lead volume, quality, and further processing of sales leads - Accountable for resolving customer service quality complaints - Accountable for resolving customers invoicing complaints related to maintenance operations Service operations: - Accountable for the end-users, the sites and the technicians safety - Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations - Accountable for the control of the field operations costs and CMII - Accountable for callouts and service repairs sales - Responsible for proximity stock content & value - Accountable for managing the third party inspections visits and follow-up actions - Validates the service contract technical terms with the salesperson - Accountable for supporting the maintenance of any foreign equipment coming into the LIS base - Responsible for helping the KC3 solving technician callout ass...