Senior Specialist, Account Management

Job description

What Account Management contributes to Cardinal Health: Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Responsibilities: Monitor terms of Prime Vendor distribution contract as it pertains to Supply Chain and Procurement, particular focus on Fill Rates, Price Match, and days sales outstanding. Bridge relationship between the customer and internal Cardinal Health teams to ensure flawless service to customers and an optimized supply chain. Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives. Prevent order disruption to customers through elimination of potential inventory issues, substitution maintenance, core list review, a...