Senior Client Support Representative

Job description

Position Summary The Senior Client Support Representative is responsible for providing prompt and courteous customer service, assisting clients in understanding policy details, and guiding them through claims processes. This position will build lasting relationships with independent insurance agents and RSG markets through the delivery of exceptional customer service efforts. This position will also manage workflows within our shared inboxes and provide general customer support throughout the life of the account. What will your job entail?: Job Responsibilities: - Handle verbal and written incoming and outgoing customer service inquiries in a timely and friendly fashion - Maintain adherence to call queue expectations for available time, hold time, number of calls answered, and calls dropped - Perform basic office duties, such as filing documents in management system and creating/managing workflows - Provide premium finance related, payment and account information to customers via phone, email and fax. All communication details will be documented. - Strengthen customer relationships by providing professional, pleasant and positive interactions with our company - Update customer reco...