Product Support Manager, Harvesting

Job description

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today! The Product Support Manager is responsible for delivering precise and timely service guidance in response to AGCO field service inquiries across in‑person, phone, and digital channels for the assigned product portfolio. Core responsibilities include troubleshooting and diagnosing technical issues, followed by effective communication through online support platforms, service publications, dealer service training (as supplemental support), and warranty claim review (also as supplemental support). This role is expected to act as a recognized technical authority for the designated product(s). When necessary, the Product Support team member may also engage in on‑site support at local manufacturing facilities, including product line audits, end‑of‑line quality inspections, and assistance in resolving issues within the production environment. Additionally, the position is accountable for authoring high‑quality te...