Customer Success Manager
Luma AI · New York City, New York, US
Where You Come In This is a rare and foundational opportunity to be an early Customer Success Manager at Luma.
Job description
Where You Come In This is a rare and foundational opportunity to be an early Customer Success Manager at Luma. You will be a foundational member of our growing customer success function, directly managing existing business while helping translate invaluable customer experiences into processes that will inform our product and future GTM strategy. Your impact will be immediate and far-reaching, acting as a catalyst for our growth and the evolution of our creative AI platform. What You'll Do: - Manage existing customer relationships, ensuring their success and satisfaction with Luma's products. - Provide valuable input from customer experiences, acting as the voice of the customer to internal teams. - Help define and refine foundational customer success processes. - Drive robust feedback loops between customers and our product/engineering teams to inform future development. - Identify patterns in customer issues and proactively assist in developing solutions and best practices. - Execute the initial customer journey and engagement models for a rapidly evolving frontier technology. Who You Are: What Sets You Apart (Bonus Points) - 3-5 years of professional experience in Customer Succes...