Senior Customer Enablement Manager

Job description

Customers succeed when they’re prepared. We make that happen. We’re looking for a Senior Customer Enablement Manager who can turn complexity into clarity and preparation into confidence. Someone who builds learning experiences customers actually use, runs live programs like webinars and bootcamps, and creates practical resources that help them succeed from day one and beyond. This is a senior, hands-on role with real ownership from the start and plenty of room to grow. If you’ve built scalable customer learning before, you’ll feel right at home here. The Senior Customer Enablement Manager owns and scales customer enablement programs as structured, reusable offerings that improve customer readiness, adoption, and confidence. It focuses on preparing customers to succeed with Basware solutions and compliance rollouts while reducing delivery friction for project teams. The role combines program design with hands-on delivery of customer learning experiences and assumes ownership of live programs immediately. Why this role exists: - Customers sometimes enter projects under-prepared, slowing delivery and increasing risk - Delivery teams repeat education that should be scalable - Guidance...