Manager, Voice Operations & Infrastructure

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation. Your key responsibilities: Lead and mentor a global voice operations team focused on reliability, performance, and scalability Manage daily operations, including incident response and on-call coordination Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components Analyze SIP signaling and call flows to identify issues and implement fixes Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements Strengthen our voice systems with automation,...