Front Office Supervisor

Job description

Join our Ladies & Gentlemen at The Ritz-Carlton, Melbourne Rising 80 stories above the city, The Ritz-Carlton, Melbourne is an elevated luxury retreat offering breathtaking views across Melbourne, Port Phillip Bay, and the surrounding ranges. At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our service commitment. As a Front Office Supervisor, you will lead from the front, guiding and inspiring the Front Office team to deliver exceptional, personalised service at every guest touchpoint. You will play a key role in ensuring seamless daily operations, resolving guest needs with professionalism and care, and upholding the brand’s legendary standards. By fostering a collaborative and positive team culture, you will empower your colleagues to exceed expectations and create memorable experiences. Position Summary: Join our Ladies and Gentlemen and supervise the front office team, supporting them with general operational tasks Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, going above and beyond wi...