Technical Integration Specialist

Job description

The Technical Integration Specialist will play a key role in leading vendor certification and integration projects, delivering technical support and training, ensuring effective communication across teams, and troubleshooting data communication and transformation issues. This role ensures McLeod’s Core Integration Services operate seamlessly, supporting the continued success of our vendor partnerships and customer experience. What You’ll Be Doing (Responsibilities): - Assist new vendors with completing the certification process for future implementations. - Install API-centered vendor interfaces and provide customer training and support. - Provide technical assistance to vendors and customers. - Communicate internally across McLeod’s Core Services departments to provide updates, evaluate resource capacity, anticipate risks, and ensure deliverables are completed in a timely manner. - Lead all aspects of integration module delivery, including external communication with vendors and customers, credential gathering, resource allocation, and scheduling of module installations and training. - Create and follow training agendas for modules of responsibility. - Work independently to coordi...