Customer Success Manager-EMEA

Job description

Description Join our winning team as our Customer Success Manager! In this hybrid capacity, the CSM owns the end-to-end customer lifecycle. During the first 30–90 days, you act as the primary project manager, ensuring the customer is deployed efficiently to achieve rapid Time-to-Value (TTV). Once the platform is live, you seamlessly transition into a strategic advisory role, focusing on adoption, executive relationship management, and commercial growth. You rely heavily on the TAM to execute the technical requirements of your onboarding plan. We are looking for independent, self-motivated individuals who are driven to take ownership of their book of business. You possess a naturally curious mindset, allowing you to dig deep into your customers' unique workflows and uncover new ways our platform can drive their success. Always professional in your approach, your ultimate goal is to become a trusted advisor, helping us deepen and grow our customer relationships while actively driving Annual Recurring Revenue (ARR) expansion. This role works closely with TAMs, Sales, Product, and the extended go-to-market team to maximize customer success, retention, and long-term strategic growth. Ke...