Customer Service Team Leader
Smith & Wesson · Maryville, Tennessee, US
SCOPE OF THE JOB: Lead a team of assigned employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solv...
Job description
SCOPE OF THE JOB: Lead a team of assigned employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Schedule & Salary: Monday-Friday, 8:00-5:00pm. Onsite/non-remote ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential duties include the following - other duties may be assigned: - Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. - Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. - Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. - Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. - Insure employees have appropriate trai...