Technical Support Engineer

Job description

Be part of a team helping customers keep vital services running—securely and reliably. As a Technical Support Engineer at AddSecure, you’ll be a trusted technical partner for our customers and a key link to our internal teams—solving issues hands-on while also contributing to testing and quality improvements across our web platforms. AddSecure is a leading European provider of secure IoT connectivity and end-to-end solutions. We help customers optimise operations, drive business value, and protect vital functions. Our business unit Smart Alarms delivers secure monitored alarm transmission and reliable crisis communication solutions - helping organisations and rescue teams prevent incidents and respond when emergencies occur. The team: NGP (Next Generation Platform) Operations supports AddSecure’s customer-facing services and the internal systems behind secure alarm transmission, remote management, and dedicated connectivity . About the job: As a Technical Support Engineer , you’ll be the go-to technical contact for ARCs and installers —handling T1/T2 troubleshooting across hardware, software, and platform features (including remote management and dedicated broadband). You’ll also c...