Key Account Manager (West Region)

Job description

Description The Key Account Manager (KAM) is responsible for maintaining, strengthening, and expanding existing customer relationships within an assigned portfolio of strategic accounts. This role focuses on account retention, organic growth, and long-term partnership development, ensuring customers receive consistent value, high service levels, and solutions aligned with their operational and regulatory requirements. The Key Account Manager serves as the primary point of contact for assigned clients, working cross-functionally to identify opportunities for expanded services, improved coverage, and multi-site or multi-service agreements—particularly within regulated environments such as Life Sciences, Pharmaceuticals, Aerospace, and Electronics Manufacturing. Key Responsibilities: Account Management & Retention: - Own and manage a defined portfolio of existing key accounts, acting as the primary commercial and relationship lead. - Build trusted relationships with customer stakeholders across quality, engineering, operations, and procurement. - Ensure contract compliance, customer satisfaction, and long-term retention through proactive engagement. Growth & Expansion: - Identify oppo...