Field Service Technician - Concrete Products

Job description

Job DetailsLevel: ExperiencedJob Location: Columbia Machine Inc - Vancouver, WA 98661Position Type: Full TimeSalary Range: $59,740.00 - $82,400.00 SalaryJob Shift: DayJob Category: Customer ServiceAt Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide. Summary: Provides technical customer service and support during the installation, commissioning, and servicing of Concrete Products equipment. Essential Duties and Responsibilities: Contributes to customer satisfaction Provides comprehensive assistance in person or via phone or email Supports customers with timely response to service requests that includes frequent travel up to 75% Educates, trains, and troubleshoots problems both on-site and remotely Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction En...