Senior Business Insights Analyst, Branch Network Distribution

Job description

Citizens Bank is undertaking a multi ‑ year transformation of its retail branch network, shifting from a cost ‑ focused footprint to a performance ‑ driven, growth ‑ oriented distribution model. The Senior Business Insights Analyst, Branch Network Distribution will play a central role in enabling that transformation. This role is responsible for building and maintaining the core reporting, analytics, and management information used to measure and manage branch network performance. The analyst will develop insight across the banker, branch, market, and enterprise levels, translating complex data into clear, decision ‑ ready perspectives for senior leaders. Key stakeholders include the Head of Distribution Transformation, Head of the Retail Branch Network, and the Head of the Consumer Bank. This is a hands ‑ on analytical role with meaningful exposure to executive leadership, requiring both technical depth and strong business judgment. Key Responsibilities: - Network Performance Reporting & Insights - Design, build, and maintain a comprehensive suite of reporting and dashboards that measure branch network performance using leading and lagging indicators. - Develop performance views a...