Clinical Manager

Job description

Clinical Manager – Specsavers Role Purpose: As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values. Key Responsibilities: Clinic & Contact Lens Operations: - Manage clinic flow to ensure patients are seen promptly and efficiently. - Oversee the contact lens department, ensuring high standards of service and technical excellence. Team Leadership & Development: - Lead, coach, and motivate your team to deliver outstanding customer service. - Conduct regular team meetings, training sessions, and 1-2-1s to support development and performance. Customer Experience: - Act as the first point of contact for patients, ensuring a warm and professional welcome. - Resolve customer concerns confidently and positively. Store & Business Support: - Support daily store operations, including key holder for opening/c...