Customer Success Manager, Enterprise (Named Accounts)

Job description

The Customer Success Manager, Enterprise is responsible for driving long-term retention and growth across a portfolio of high-value Enterprise accounts ($50k+ ARR) with dedicated, high-touch coverage. You will act as a trusted advisor to restaurant and hospitality executives and operators, ensuring they realize measurable ROI from Restaurant365’s platform , including Accounting, Operations, Workforce, Payroll/HR, and BI solutions. You own account outcomes across adoption, renewal, and expansion , leveraging data, executive engagement, and cross-functional coordination to deliver Gross and Net Annual Retention targets for your book of business. How you'll add value: Customer Leadership & Value Realization Become a primary strategic partner to finance, operations, and brand leaders within each account, building multi-threaded relationships across executives, operators, and back-office teams. Co-create and maintain Customer Success Plans that connect R365 capabilities to concrete business outcomes (labor, food cost, speed to close, AP automation, visibility, etc.). Lead Business Impact Reviews (BIRs) and Executive Business Reviews (EBRs) on a regular cadence, telling a data-backed ROI...