Field Service Technician Coffee and Espresso Machines

Job description

*$1,000 Sign-On Bonus* Description: VP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. We provides Sales and Services and offer consultation, professional training, café design and full support from idea conception to daily operations. Responsibilities and Duties: Professional, courteous, and motivated to deliver the highest value service. Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution. Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning. Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation. Order and schedule delivery of repair parts and maintain inventory. Follow company policy to accurately record and complete work orders while maintaining accurate documentation. Effective interaction with internal dispatch, management, warehouse, and technician teams. Deliver superior customer service...