Global Commercial & Customer Experience Capability & Enablement Leader

Job description

Overview We are looking for a for a Global Commercial & Customer Experience Capability & Enablement Leader This role has a global scope and will be based in our Meyrin offices. Role Overview: Drive measurable improvement in commercial performance and customer experience across Sales, Application Development and customer-facing operational functions, including Customer Service, Logistics, Order Management, and Important/Export . This role sits at the intersection of business performance and operational execution , focusing on how commercial and customer-facing teams perform across the end-to-end customer value chain. It translates business priorities into the right combination of capability, behaviors, tools, and ways of working to drive sustained behavior change and measurable business impact . Responsibilities: - Define and lead the global capability and enablement strategy aligned to Commercial and operational priorities. - Identify opportunities to improve performance (e.g., margin, conversion, service levels) and translate them into targeted capability and behavior change initiatives. - Drive behavior change at scale by embedding role-based enablement into day-to-day execution....