Customer Service Representative

Job description

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors Requirements: · Greet customers in a friendly and inviting manner by phone and in person. · Properly secure repair authorizations for customer vehicle repair. · Create customer files. · Collect and update all customer information. · Handle clerical aspects of Insurance Claims and Supplements. · Open repair orders in estimating system. · Confirm coverage and deductibles with insurance companies for all repair orders. · Update customer on vehicle status two to three times a week and update n...