IT Technical Support Representative

Job description

Description Classification: Non-Exempt: Reports to: IT Director: Summary: This role is responsible for providing technical assistance including resetting passwords, resolving network connectivity issues, diagnosing, and troubleshooting issues with printers, scanners, desk phones, smart phones, laptops, desktops, and furnishing support for standard commercial and proprietary software. This role will also interface with our contracted outside IT support company. Future advancement opportunities available for exceptional performers and communicators. Riverence is vertically integrated controlling all aspects of its food business from inception to market. Duties/Responsibilities: - Respond to tickets submitted by our end users. - Troubleshoot technical and network issues. - Communicate with co-workers to quickly get to the root of their problem, as well as taking them through a series of actions to resolve a problem. - Install and configure hardware and software. - Support the roll-out of new applications. - Support productivity platforms, smart phone applications, cloud-based technologies, and unknown future innovations. - Manage miscellaneous data and communication systems as require...