Front Desk Agent Falls Lodge

Job description

Front Desk Agent Position Summary: Horseshoe Bay Resort is seeking a customer‑focused Front Desk Agent to serve as the first point of contact for resort guests. This role is responsible for delivering a high standard of service while efficiently managing front desk operations in a courteous, professional, and welcoming manner. Front Desk Agents play a critical role in shaping the guest experience by ensuring smooth arrivals, departures, and prompt resolution of guest needs while adhering to established procedures and service standards. Essential Duties & Responsibilities: - Provide professional, efficient guest service at the front desk, maintaining positive relationships with all resort departments. - Complete guest check‑in and check‑out procedures, including room assignments and accommodation of special requests. - Handle all cash, credit, and billing transactions in accordance with company policies and procedures. - Maintain knowledge of daily resort operations, events, promotions, room types, rates, packages, and amenities. - Process reservations and same‑day bookings using Agilysys property management software. - Address guest questions, concerns, and service issues promptly...