e-Commerce Operations Department Lead

Job description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! The Operations Department Lead assists the e-Commerce Supervisor in the efficient operation of Goodwill SoCal's e-commerce account operations by providing day-to-day operational oversight of Category Leads and Associates in assigned Department. This role ensures established goals related to order fulfillment, customer service, safety, payroll, and expense control are met through consistent execution of operational workflows, marketplace standards, and adherence to Goodwill Southern California policies and values. Essential Duties & Responsibilities: E-Commerce Operations & Fulfillment: - Maintain expert-level knowledge of assigned e-commerce operations workflows, including order processing, shipping, and fulfillment activities. - Perform routine fulfillment quality checks to ensure order accuracy and compliance with marketplace standards. - Perform daily Operations Associate duties as needed to support w...