Business Product advisor

Job description

Company: GBR FedEx Express UK Limited Address: R. Lionesa Scheduled Weekly Hours: 40 Worker Type: Regular Posting Start Date: 17-Apr-2026 Posting Close Date: 30-Aug-2026 Job Family: FXE-EU: Business Applications Advisor (ID) Position Summary: What you will be doing: Business Alignment & Advisory - Provide expert guidance to ensure CCaaS applications align with business objectives, customer experience strategy, and operational requirements. - Define clear application outcomes and success measures in collaboration with business and product stakeholders. - Provide constructive feedback and recommendations to support continuous improvement in platform capability and delivery outcomes. - Promote a collaborative, innovative, and improvement‑focused working culture across cross‑functional teams. Platform Strategy & Roadmap: - Contribute to the development and execution of the CCaaS platform roadmap , ensuring alignment with business goals and customer needs. - Advise on feature prioritization, enhancements, and technical capabilities in partnership with product management and stakeholders. - Stay current with industry trends, emerging technologies, and CCaaS best practices to inform platf...