IT Technician I

Job description

Description 45% Daily Operations 25% Hardware/Network Supports - Resolving simple and basic support issues. - Documenting and tracking occurrences using a problem tracking database or manual system. - Monitoring Track-it helpdesk and incoming and outgoing telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. - Evaluates and prioritizes solutions to problems. - Coordinate new employee hardware setup. - Learning all IT Department standards and procedures. - Developing and maintaining Senior/Director confidence in job knowledge, judgment calls, and awareness of current industry trends and developments. Responsibilities include: 10% Special Projects 10% Application Support 10% Determination Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program. - Updating documentation to record new equipment installed, new sites, changes to computer configurations, network configurations, and cabling layouts. - Establishing and maintaining network users, user environment, directories, and security. -...