Tennis World - Customer Experience Officer

Job description

At Tennis NSW, we’re creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you. We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds. About the role: This position is responsible for providing friendly, professional and efficient service to Tennis World members, coaching students and customers ensuring the service areas such as Court hire, Membership, Programs, Social Leagues and Tournament, Coaching, Pro Shop, Tours, Merchandise and Café all are deliver to the highest levels of customer service and efficiency. Reporting into the Customer Experience Lead, in this role you will: - Provide friendly, professional and efficient customer service via phone, email and face-to-face. - S...