Patient Account Representative 2 - Hospital

Job description

The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges. The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals. - Customer Service - Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner. - Assists in providing quality training and orientation for assigned employees. - Payer Relations - Advises patient or guarantor of third party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high quality health care services by the department. - Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing an...