Commercial Data Analyst

Job description

Shape your future with a career at Shell Energy. Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow. Shell Energy is seeking a Commercial Data Analyst based in Melbourne to deliver high‑impact insights that support pricing, growth and profitability in our retail energy business. This is an exciting opportunity for a commercially minded analyst who enjoys turning complex data into clear, actionable recommendations. Reporting to the Commercial Strategy Manager, you will play a key role in analysing customer behaviour, pricing performance and competitor activity across the retail energy market. You’ll work at the intersection of strategy, pricing and data—helping shape commercial decisions in a fast‑moving, competitive environment. With respect, integrity and honesty you will: - Analyse customer churn by channel and product, identifying drivers of attrition and opportunities to improve retention - Track and report on competitor pricing, product changes and market trends, hig...