Service Manager

Job description

In a nutshell In Sainsbury’s Tech we build the technology which powers the UK’s number 1 multi-channel, multi-brand retailer. The role of Service Manager is central to the business-critical transformation of Technology delivery at Sainsbury’s. Reporting through to a Head of Service Management, the heart of the role is contributing to running the technology services for a particular area within Sainsbury’s Tech, as well as ensuring that new services introduced in the area are delivered with the appropriate service support in place. This responsibility for making sure that specific services provided by Engineering Teams are supported effectively includes ensuring both internal and external teams are performing to a relevant set of operational KPIs / metrics relating to ITIL measures within Sainsbury’s Tech. The role holder must have a mindset and passion for IT Service Management and the ability to encourage this in the Engineering Teams, who operate in the End-to-End Product Lifecycle Management delivery methodology. What do I need to Do Ensure the smooth day to day running of Service Management for a specific area (usually aligned with a Head of Engineering/Technology). This includ...