Specialist, Customer Service - Chapter Support

Job description

Description The following statements are meant to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Position Purpose and Summary: The Specialist, Customer Service – Chapter Support works collaboratively with all members of the Customer Support Service Center and the organization to support the successful administrative implementation of customer service-related outcomes for chapters and their leadership regarding day-to-day operations and special projects. The Specialist responds to numerous routine inquiries, frequently using database files and other available staff resources and tools. Further, the Specialist conducts research of historical member/chapter records/files and other sources when needed and performs follow-up procedures to ensure that inquiries and requests are answered accurately and professionally. The Specialist may also gather data to assist in preparing reports, and when required, provide backup to team members. Duties and Responsibilities: · Supports and leads in the management...