Clerk IV

Job description

Clerk IV - ( 260002V9 ) Description The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill an Area Office Clerk IV position located in the Cape & Islands Area Office. The position requires strong social and interpersonal skills to interact with the public. The primary role of the Clerk IV is managing and maintaining the reception area as well as being responsible for answering the telephones, greeting, and assisting visitors and providing routine information concerning agency services according to established procedures. Duties and Responsibilities: (these duties are a general summary and not all inclusive.) - Exceptional customer services skills required. - Maintain Area Office systems and processes. - Operate standard office machines and equipment; maintain equipment supplies and report equipment issues, ensure the efficiency of the office. - Input data into the Hub/HCSIS on consistent basis to assure individuals are enrolled. - Analyze and manage data from the HUB, HCSIS and EIM. - Resource to staff to assist in resolving computer difficulties and as point person for the Hub and HCSIS issues. Preferred Qualification...