Director, Global Process Leader Customer Care
Olympus Corporation of the Americas · US
Working Location: NATIONWIDE Workplace Flexibility: Remote For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fu...
Job description
Working Location: NATIONWIDE Workplace Flexibility: Remote: For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers . Job Description: The Global Process Leader (GPL) Customer Care is a critical strategic enabler of the GBS organization, including the GBS 2.0 transformation, responsible for end‑to‑end global ownership, optimization, and digitization of enterprise business processes across Customer Care. The GPL role exists to de‑risk and maximize the value of Olympus’ ERP, AI, and Global Target Operating Model (GTOM) investments by ensuring processes are globally harmonized, digitally enabled, performance‑driven, and scalable across captive, outsourced, and AI‑based delivery models. Acting with dual accountability, the GPL: The GPL partners with C...