Order Management Representative 1

Job description

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. DUTIES AND RESPONSIBILITIES: Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming/outgoing calls, emails, and requests. Proficient in basic knowledge of product and features for assigned brands/product category and ability to identify and/or communicate basic work order management functions (i.e., indexing, First Review) product and features for Allegion brands. Identify and complete basic order entry functions within assigned quality and production metrics. Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit particular customers and/or situations wi...